Category

Customer Service

Online customer service is just as important as offline, perhaps more so. To help businesses improve customer service, we cover live chat, chatbots, SMS, “policy” pages, “about” pages, contact-us forms, and more.

Photo of a male customer service rep wearing a headset
Customer Service

KPIs for Ecommerce Customer Service

June 29, 2023 •

Online consumers increasingly expect fast responses to their inquiries. Here are eight key performance indicators to monitor satisfaction.

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Customer Service

Can ChatGPT Improve Customer Service?

April 13, 2023 •
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Customer Service

6 Customer Service Examples from Online Retailers

February 13, 2023 •
Photo of a customer support team speaking on headsets
Customer Service

8 Customer Service Channels for Ecommerce

January 10, 2023 •
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Customer Service

HelpFlow, a Live Chat Service, Ramps Up

September 23, 2022 •
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Customer Service

13 WordPress Plugins for Customer Support

October 11, 2021 •
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Customer Service

Policy Pages, Done Well, Enhance a Brand

July 6, 2021 •
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Customer Service

Pandemic-driven Shoppers Expect More from Ecommerce

January 21, 2021 •
To Sell More, Understand Shoppers Motives
Customer Service

To Sell More, Understand Shoppers’ Motives

October 27, 2020 •
10 Essentials for ‘Contact Us’ Forms (and 6 Mistakes to Avoid)
Customer Service

10 Essentials for ‘Contact Us’ Forms (and 6 Mistakes to Avoid)

June 8, 2020 •
Need Sales in the Pandemic? Boost Customer Service
Customer Service

Need Sales in the Pandemic? Boost Customer Service

April 23, 2020 •
Ecommerce a Crucial Industry in the Pandemic; 7 Steps to Ease the Burden
Customer Service

Ecommerce a Crucial Industry in the Pandemic; 7 Ways to Ease the Burden

March 27, 2020 •
Using Facebook Messenger Chatbots to Support Live Chat
Customer Service

Using Facebook Messenger Chatbots to Support Live Chat

April 23, 2019 •
Answer 6 Questions on an Ecommerce ‘About’ Page
Customer Service

Answer 6 Questions on an Ecommerce ‘About’ Page

June 6, 2018 •
16 Must-haves Features for Live Chat Implementation
Customer Service

16 Must-have Features for Live Chat Implementation

April 8, 2018 •
Live Chat Is Best Tool for Conversing with Shoppers
Customer Service

Live Chat Is Best Tool for Conversing with Shoppers

August 22, 2017 •
13 Chatbots on Facebook Messenger, for Merchants
Customer Service

13 Chatbots on Facebook Messenger, for Merchants

January 24, 2017 •
Want to Please Shoppers? Respond to Them Quickly
Customer Service

Want to Please Shoppers? Respond Quickly

January 19, 2017 •
Boost Conversions with SMS Messaging
Customer Service

Boost Conversions with SMS Messaging

July 26, 2016 •
10 Live Chat Tools for Ecommerce Merchants
Customer Service

10 Live Chat Tools for Ecommerce Merchants

October 11, 2015 •
Customer Reviews Can Sell Your Products
Customer Service

Customer Reviews Can Sell Your Products

June 21, 2015 •
Eliminate Dead Ends to Grow Ecommerce Conversions
Customer Service

Eliminate Dead Ends to Grow Ecommerce Conversions

February 24, 2015 •
10 Brands Using Twitter for Customer Service
Customer Service

10 Brands Using Twitter for Customer Service

December 8, 2014 •
10 Tools to Survey your Customers
Customer Service

10 Tools to Survey your Customers

July 7, 2014 •
Customer Service

Live Chat Can Improve Service, Sales

September 10, 2012 •
Customer Service

Be a Customer Service Superhero, Like Ron Burley

July 16, 2012 •
Customer Service

Increasing Conversions by Referring Consumers Elsewhere

January 26, 2012 •
Customer Service

The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses

March 21, 2011 •

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