Fraud Prevention
Combatting fraud is fundamental to selling online. Our Fraud Prevention category addresses the various types of fraud merchants must prevent — stolen credit cards, identity theft, “porch pirates,” “friendly fraud,” chargebacks, and more. We also look at prevention services, trends, and developments.
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Fraud Prevention
25 Online Security Tools for Small Businesses
April 26, 2015 • Sig Ueland
Recent cyber breaches at Target, Sony, and The White House reveal one simple truth: Online security is everyone’s concern. As larger businesses take steps to secure their networks, less secure ...
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Fraud Prevention
How to Choose a Fraud Prevention Service, for Ecommerce
December 7, 2014 • Bob Angus
Ecommerce merchants love the holidays. So do fraudsters. Chargeback cheats and organized criminals know you’re busy driving sales, fulfilling orders, and keeping customers happy. They hope you are not as ...
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Fraud Prevention
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Merchant Voice
How I detect ecommerce fraud
November 17, 2014 • Erica Tevis
I read an article the other day that said online fraud is at its highest during the Black Friday to Cyber Monday timeframe. It’s no wonder: That is the busiest ...
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Fraud Prevention
Apple Fingerprint Scanner May Boost Mobile Commerce
September 9, 2013 • Armando Roggio
Next generation smartphones or tablets equipped with fingerprint scanners may provide shoppers with greater security and boost both online and in-store mobile commerce. Leading mobile device makers Apple and Samsung are ...
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Fraud Prevention
What to Do When Your Site Gets Hacked
August 7, 2013 • Armando Roggio
Hackers attack sites of all sizes, from massive enterprises to small, family-run online retailers. When an attack occurs, there are steps any business owner can take to stop the attack, get things cleaned up, and get back to doing business. Having your site hacked is a painful, emotion...
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Fraud Prevention
Cyber Security for Ecommerce
July 15, 2013 • Marcia Kaplan
Anyone using the Internet should be aware of security issues. But companies that engage in financial transactions and collect customer data need to be especially careful. While much of the emphasis for ecommerce merchants is the protection of credit card information, in the age of big d...
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Fraud Prevention
Using Big Data to Prevent Ecommerce Fraud
May 22, 2013 • Gagan Mehra
A recent report estimated the fraud cost for online retailers to be $3.5 billion or 0.9 percent of online revenue. To put it in different words, an online retailer loses, on average, $9,000 to fraud for every $1 million in revenue. This is a significant amount of fraud that, ideally, ...
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Fraud Prevention
3 Tips for Managing a Store’s Online Reputation
March 6, 2012 • Armando Roggio
Ecommerce marketers can monitor and maintain their stores' online reputation with regular searches and alerts, social media tracking software, and a commitment to good customer service. Reputation management, which is the practice of listening to and responding to what people say about...
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Fraud Prevention
Beware of DDoS Attacks on Ecommerce Sites
December 6, 2011 • Armando Roggio
With the holiday shopping season in full swing, some Internet security experts are worried that ecommerce sites may be especially vulnerable to distributed denial of service attacks from hackers, thieves, or even unscrupulous competitors. A distributed denial of service — DDoS — attac...
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Fraud Prevention
3 Types of ‘Return Fraud’ to Monitor this Holiday Season
November 14, 2011 • Armando Roggio
Return fraud, which is expected to cost brick-and-mortar retailers $3.48 billion this holiday season, could also snag online merchants — significantly increasing costs and chargebacks. Return fraud takes several forms but three stand out as real concerns for ecommerce. They are: (1) wa...
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Fraud Prevention
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Merchant Voice
How to Detect Online Fraud
March 22, 2011 • Jamie Salvatori
Every online retailer will, at some point, be faced with fraud. It is as inevitable as taxes, but far more sinister! Your credit card processor is going to give you two pieces of information to help combat fraud: the 3 or 4-digit “security code” and an AVS response. The CSC code shoul...
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Fraud Prevention
Radical Ideas to Make Credit Card Payments More Secure
March 1, 2011 • Armando Roggio
Credit cards approvals are not completely secure because the information those approvals rely on — cardholder names, card numbers and expiration dates — is static and relatively easy to gather. Focusing on making payment approvals less vulnerable may be more effective than asking cons...
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Fraud Prevention
Ask an Expert: How to Expedite Credit Card Fraud Detection
May 11, 2010 • PEC Staff
"Ask an Expert" is an occasional feature where we ask ecommerce experts questions from online merchants. For this installment, we address a question about credit card fraud detection. It comes from Jamie Salvatori, the founder and owner of an online novelty gift store called Vat19. F...
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Fraud Prevention
The PEC Review: CRE Secure Eases PCI Concerns
April 5, 2010 • Armando Roggio
Protecting customer credit card data and then telling customers that you're doing so should be a top priority for online retailers this year. First, protecting your customers' data is an ethical responsibility. If you're selling products online and accepting credit card data, you shoul...
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Fraud Prevention
The Technical Side of PCI DSS
February 9, 2010 • Armando Roggio
What merchants don't know about the technical side of protecting customer data can be costly. The Payment Card Industry Data Security Standard (PCI DSS) describes 12 system and procedural requirements for securing customer credit card data that is transmitted, processed, or stored by a...
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Fraud Prevention
The PeC Review: VeriSign Badge and EV SSL Instill Trust
January 11, 2010 • Armando Roggio
Customers want to feel safe when they make online purchases. They need to know that the credit card or account data they are providing to the merchant is transmitted and handled in a secure way. To protect customer information, an online merchant will comply with the Payment Card Indus...
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Fraud Prevention
The PeC Review: Filtrbox for Reputation Management
December 11, 2009 • Armando Roggio
An increasingly social Internet has transformed Facebooking moms, tweeting trend-followers, and Digging teens into powerful brand and product influencers. And as your ecommerce business grows, you should be concerned about what these social Internet influencers are saying regarding yo...
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Fraud Prevention
Ecommerce Know-How: Be Ready to Go Beyond PCI DSS Compliance
June 15, 2009 • Armando Roggio
Although ecommerce fraud incidents as related to sales are at historically low rates, online retailers (particularly small ones) should be concerned about credit card information theft and transaction fraud even beyond the familiar Payment Card Industry (PCI) Data Security Standard (DSS...
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Fraud Prevention
The PeC Review: Yahoo! Alerts Can Send You Text Messages
April 10, 2009 • Armando Roggio
While there are many online tools that can help ecommerce proprietors keep track of their businesses' reputations and reviews, Yahoo! Alerts, a free notification service, is one of the few that can send those alerts as text messages to a mobile phone, or via Yahoo! Messenger, as a stand...
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Fraud Prevention
The PeC Review: Google Alerts Helps With Reputation Management
March 30, 2009 • Armando Roggio
Google Alerts is a free service that sends users an email or RSS alert when the search engine indexes new material related to a specific keyword phrase. Although the service is still described as a beta, it has been available for years and many a savvy businessperson has used the servi...
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Fraud Prevention
Ecommerce Know-How: Avoiding Chargebacks and Improving Business
December 9, 2008 • Armando Roggio
Chargebacks are frustrating and expensive assaults on a retailer's bottom line. But practical and smart merchants can learn from some chargebacks, improving their stores' performance, customer satisfaction, and operational excellence. When a consumer asks his or her credit card company...
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Fraud Prevention
New PCI Compliance Standards Take Effect
November 13, 2008 • Armando Roggio
The Payment Card Industry (PCI) Security Standards Council recently released a new version of its Data Security Standard (DSS), making minor but important changes and clarifications to the PCI compliance standard that responsible online merchants follow to protect their customers and av...
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Fraud Prevention
Many Effective Tools to Detect Stolen Credit Cards, Part 3 of 3
May 5, 2008 • Jennifer D. Meacham
This is the third and final installment in a series outlining and explaining tools to identify and prevent credit card fraud. Previously, we discussed different methods of verification and geographic order tracking. Here are a few more methods you can use to combat fraud. Fraud scoring...
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Fraud Prevention
Effective Tools to Detect Stolen Credit Cards, Part 2 Of 3
May 5, 2008 • Jennifer D. Meacham
Many online merchants are already on board with fraud-detection technology. To fill in the gaps, here is part two of a comprehensive list of fraud detection strategies. Previously we discussed authorization and address and credit card verification. Here are five more ways to catch fraud...
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Fraud Prevention
Effective Tools to Detect Stolen Credit Cards, Part 1 Of 3
April 30, 2008 • Jennifer D. Meacham
There are hundreds of branded tools that ecommerce merchants can turn to for help in catching fraudulent credit card orders. Some tools are free, and some come bundled or offered as additional features in payment processing systems like Authorize.net and Google Checkout. Others can be s...
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Fraud Prevention
Interview: Authorize.Net President On Fraud Prevention
April 23, 2008 • PEC Staff
Authorize.Net, a CyberSource Solution, is a leading payment gateway company with many years experience in combating credit card fraud. We asked Roy Banks, President of Authorize.Net, about common errors that merchants make with fraud prevention. PeC: What's the biggest fraud-prevention...
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Fraud Prevention
Credit Card Fraud: How Big Is The Problem?
April 23, 2008 • Jennifer D. Meacham
Reports of website data breaches, identity theft and credit card fraud are increasingly in the news. But is the problem as widespread as the coverage suggests? Anyone who collects payments or customer information online runs the risk of being targeted by thieves. However, the likeliho...
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Fraud Prevention
Field Test: Fraud Prevention, Part 3 of 3
March 31, 2008 • PEC Staff
In Field Test, Practical eCommerce gathered ten seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month’s topic is fraud prevention. The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Chris Stump, Only Hamm...
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Fraud Prevention
Field Test: Fraud Prevention, Part 2 of 3
March 24, 2008 • PEC Staff
In Field Test, Practical eCommerce gathered ten seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month’s topic is fraud prevention. The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Chris Stump, Only Hamm...
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Fraud Prevention
Field Test: Fraud Prevention, Part 1 of 3
March 19, 2008 • PEC Staff
In Field Test, Practical eCommerce gathered ten seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month’s topic is fraud prevention. The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Justin Hertz, MuttMart...
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